Where we are headed
Our long-term ambition is to streamline diagnostics for customers, improve quality of care and be a leading strategic partner within diagnostic imaging, particularly within cancer diagnostics.
Secure Communications
Operating area
Imaging IT Solutions
Healthcare for an aging population entails enormous challenges. To maintain a high quality of care despite today’s population trend, the healthcare sector has to accomplish more with the same or fewer resources. Medical diagnostic imaging, planning and the monitoring of surgical procedures, and training are crucial elements in meeting these challenges. In this niche markets, healthcare providers across the globe use Sectra’s expertise and solutions to increase productivity, improve the quality of care and coordinate their healthcare resources.
1,024
Employees
2,798
Revenue, SEK million
Quick facts
Products and services
Medical IT systems and services that help customers care for more patients, while retaining or improving the level of quality. The offering includes IT systems for diagnostics, archiving, presentation and communication and related patient information. We also sell support and upgrade agreements, training and other services connected to the use and implementation of Sectra’s solutions.
Sectra’s offering allows healthcare providers to manage all medical images in the same system. The offering consists of an IT platform and applications that enable unified management of medical images, videos and documents. Customers can choose between purchasing the offering as traditional installations or as cloud services. When services are provided through the cloud, Sectra takes total responsibility for the operation of the system. Our service subscription offerings are called Sectra One, and Sectra One Cloud when completely cloud-based.
Customers
Healthcare providers—normally major hospitals with a high throughput, regions, hospital systems and private clinic chains—that are growing and being consolidated.
Sales channels and geographic presence
In-house sales organizations in 18 countries and partners in some 30 countries. The largest markets are the Netherlands, Scandinavia, the UK and the US.
Where we are now
We have more than 2,500 installations of medical IT systems worldwide, including several of the world’s top-ranked hospitals. Lengthy, comprehensive customer contracts promote long-term stability and a high proportion of recurring revenue. The operations mainly focus on large diagnostic imaging units, for example, radiology, mammography, pathology and cardiology. Improving the efficiency of diagnostics and follow-up in cancer care is a common thread that runs through our offering. To meet customer demand, long-term growth initiatives are also ongoing in new areas such as AI and ophthalmology. A transition of delivery and payment models is also under way, as is an expansion to more geographic markets.
In our Annual Report and Sustainability Report you can read more about:
- Dedication to create value for customers and recognition for the industry’s most satisfied customers
- The enterprise imaging strategy including all types of medical images
- Growth in the US and other target markets
- Subscription as the main alternative, focusing on cloud deliveries
- Cancer diagnostics and AI projects
- Growth opportunities
The way forward
To achieve our long-term ambition, we are focusing primarily on activities in these three areas:
Lead with customer success
Build for sustainable growth
Transitioning to the cloud
Prioritized activities
- Following up and acting on customer feedback to preserve customer loyalty and corporate culture.
- Expanding partnerships with existing customers where Sectra’s products and services can contribute to further efficiency enhancements and support expansion.
- Selling and delivering cloud services and preparing to move existing customers to service deliveries. This includes automating and standardizing how we install and deliver software in the cloud.
- Using AI to streamline our own work and help our customers achieve clinical advantages through AI.
- Developing the organization and processes to better ensure the customer’s success through initial implementation and long-term use of Sectra’s services. This development is also to contribute to our own operational efficiency.
- Investing in innovation and in business and product development with a specific focus on diagnostics within age-related illnesses and cancer.
Some activities have the potential to make positive contributions to the earnings trend within one or two years, but the majority have a longer time horizon.
Trust must be earned, and customer satisfaction awards confirm that we are doing just that. By working closely with our customers, we ensure that they have the right tools to succeed. We are continuing to develop our SaaS solution and offer future-proof, stable and reliable services—always with a focus on customer satisfaction
Marie Ekström Trägårdh
President of the Imaging IT Solutions operating area and Executive Vice President of Sectra AB
